Scam And Fraud Awareness
Being informed is key to safeguarding both your identity and finances while ensuring online safety. Continue reading to discover how to recognize fraudulent schemes and the necessary steps if you suspect you've fallen victim to one.
Sensitive details that should never be disclosed.
- Your The Vault Pocket password, passcode and transaction PIN.
- Your card PIN and CVV (the three-digit number on the back of your debit card).
- Personal Documents like your passport, driver's license, and other identification
- One-Time Passwords (OTPs)
- Address and Phone Number To Prevent Identity Theft
How The Vault Pocket May Contact You
Emails
All emails from us will always come from addresses that end in ‘https://thevaultpocket.org’ e.g. https://thevaultpocket.org, and . We may send the following messages to the email address linked to your The Vault Pocket profile:
1. Transaction alerts
some of these include debit and credit alerts, withdrawal alerts, increase or decrease in rates and investment cycle alerts
2. Announcements
These includes platform update announcements, promotional messages, new feature alerts, downtime updates and maintenance updates
3. Password change
We send you this when you request a password change on account at https://thevaultpocket.org
4. Account statement
We send you your account statement as a spreadsheet or a PDF document whenever you request it on https://thevaultpocket.org
SMS
1. Phone number confirmation
We send you a code to confirm that the phone number you're adding to your The Vault Pocket profile is yours.
2. BVN confirmation
We send you a code to confirm that the BVN (Bank Verification Number) you're linking to your The Vault Pocket profile is yours.
3. Card payment confirmation
We send you a code to confirm any card payment you’re trying to make.
Phone Calls
We may call you to follow up on a complaint or transaction dispute, to give you important information about your The Vault Pocket account, to share a survey with you, or just to check up on you.
If you receive a call from us, we'll tell you who is calling and why we're calling, and we'll never ask you for confidential account details like your password, passcode, transaction PIN, card CVV (the three-digit number on the back of your debit card)