Security

We ensure financial security & Protection

How The Vault Pocket Protects You

Your Identity Documents

We ask everyone who opens a The Vault Pocket account to give us their BVN (Bank Verification Number) and a valid ID issued by the government (driver’s license, voter’s card, national ID card or NIN slip). This helps us prevent identity fraud by confirming that everyone who uses The Vault Pocket, including you, is who they say they are.

Your Personal Information

We use the highest level of encryption to protect your personal information including your identity and confidential account details. We don’t share your information with unauthorised third parties, we would never sell your information and we don’t use your BVN to access any other bank account(s) you may have.

Your Password

When you’re opening your The Vault Pocket account, we ask that you create a password (with any combination of letters, numbers and special characters) to secure your account. We may ask for your password to authorise any changes you make to your account information.

Your Facial Identity

It’s mandatory for anyone opening a The Vault Pocket account to take a photo of their face during the account opening process so that we can confirm they’re opening the account themselves. This also helps prevent identity fraud.

Your PINs

Every The Vault Pocket account is secured with a unique four-digit PIN that only the account holder should have access to. You can’t use your The Vault Pocket account without first setting your sign-in PIN. Your transactions on the app are also secured with a transaction PIN, and your The Vault Pocket Card has its own four-digit PIN.

Transaction Alerts

We send you real time alerts (in the form of text notifications and emails) for transactions on your account. This keeps you up to date on what’s happening with your money.

FAQs

Questions people ask us often

To create an account with us, simply visit our website and click on the "REgister" or "Get Started" button. Follow the step-by-step instructions to complete the registration process.
Our online banking platform offers a wide range of services, including account management, fund transfers, bill payments, loan applications, and investment options. You can also view your transaction history and account statements online.
Yes, we prioritize your security. Our platform uses advanced encryption and security measures to protect your data. We also recommend regular password updates and enabling two-factor authentication for added security.
You can reach our customer support team through the "Contact Us" section on our website. We offer email and live chat support during business hours, and our team is ready to assist you with any questions or concerns.
If you suspect any unauthorized activity on your account, please contact our customer support immediately. We take fraud seriously and will assist you in securing your account and investigating the issue.
We provide a fee schedule that outlines any applicable fees for specific services. You can find this information on our website or by contacting our customer support team for clarification.